Most freelance horror stories are about steps 04 — 07. This page exists so you know exactly what they look like before you sign. No surprises is the entire product.
We talk about the problem, the timeline, and the budget. If we're not a fit, I say so on the call and recommend two other people. You leave with a written follow-up within 24 hours either way.
I run a full audit against the live site and a written brief. You get a 32-page report and a 60-minute walk-through call. Roughly 40 % of clients stop here and use the report on their own. That is fine. That is also a feature.
Written SOW with deliverables, milestones, exclusions, and a 40 / 40 / 20 payment schedule. You have 14 days to sign. No hard sell. No "valid for 48 hours" fakery.
We confirm build calendar, communication channels, decision-makers, and the escalation path. Staging site is set up and access granted on day 1.
You receive a written status email every Friday by 17:00 UTC. Loom walk-throughs when something is worth seeing. I cap concurrent projects at 3. If I miss a Friday update, the next milestone is free.
You receive: (a) production codebase + repo access, (b) written runbook in plain English, (c) 60-minute admin training session recorded as Loom for your team.
30 days of bug fixes for anything I shipped, included. After that, the Care Plan retainer is available, or we close the engagement clean. Either way you keep everything.
These come up. Every time. They are not negotiable. Listing them publicly saves us both a call.
Anonymized. Used on every engagement. Includes payment, IP, scope, exclusions, milestones.
Download ↗From a real Audit Sprint, anonymized. P0 / P1 / P2 findings with fix estimates.
Download ↗One real week of one real project. Sets expectation for what every Friday looks like.
Download ↗